Privacy Policy
FractLab, LLC (“FractLab”) is committed to respecting the privacy of information that identifies or could identify you (“Personal Information”). This Privacy Policy (“Policy”) explains how FractLab processes your Personal Information and outlines your privacy rights in compliance with applicable data privacy laws in the United States, Canada, the European Union, and other jurisdictions (“Data Privacy Laws”).
Our processing of Personal Information is governed by these Data Privacy Laws and this Policy.
Children
FractLab does not knowingly process Personal Information of minors in their respective jurisdictions (“Children”). Children should not provide Personal Information to us, and individuals should not provide information about Children. If we discover or are informed that we have collected Personal Information about Children, we reserve the right to delete such data from our systems.
Data Privacy Officer and Security Policy
For questions about FractLab’s processing of your Personal Information or this Policy, please contact our support team:
Personal Information We Collect
FractLab provides technical trading tools and indicators (free and premium) compatible with platforms such as TradingView and others (“Products”). In providing these Products, FractLab collects and processes Personal Information, which may include:
- Identifiers such as your name, email address, billing address, and phone number.
- Payment details for transactions (processed through a secure third-party payment processor; FractLab does not store or access these details).
We may collect Personal Information through:
- Visits to our website (fractlab.com).
- Account creation and subscription for Products.
- Direct communication via email or the Site’s chat function.
- Other interactions with FractLab.
Sensitive Information
FractLab does not knowingly process sensitive Personal Information. If we discover or are informed that such data has been collected, we reserve the right to delete it from our systems.
Legal Bases for Processing Personal Information
FractLab processes Personal Information based on the following legal bases:
- To perform contractual obligations and provide Products.
- To comply with legal and regulatory requirements.
- With your consent, where required.
How We Use Your Information
We may process Personal Information for the following purposes:
- Provide, improve, and personalize our Products and Site.
- Fulfill subscription requests and transactions.
- Communicate with you about the Products.
- Provide customer support.
- Send purchase confirmations and invoices.
- Deliver marketing and promotional communications.
- Ensure the security and integrity of our Site and Products.
- Comply with legal obligations.
- Establish, enforce, or defend our legal rights.
Sharing Personal Information
FractLab does not sell, trade, or broker your Personal Information. However, we may share Personal Information under the following circumstances:
- With service providers (e.g., payment processors, IT providers) necessary to provide our Products.
- As required by law, regulation, or legal process.
- In connection with a business transaction such as a merger, sale, or acquisition.
- With professional service providers such as attorneys or accountants.
Your Privacy Rights
- Depending on applicable laws, you may have the right to:
- Access and receive a copy of your Personal Information.
- Correct inaccurate or incomplete data.
- Delete certain categories of Personal Information.
- Object to or limit processing.
- Opt out of the sale or sharing of your data.
- Withdraw consent where processing is based on consent.
- Request data portability in a commonly used format.
To exercise your rights, please submit a Privacy Rights Request Form via the Site. We will confirm receipt within 10 days and respond substantively within 30 days, subject to lawful extensions.
Retention of Personal Information
FractLab retains Personal Information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes.
Cookies
FractLab uses cookies to enhance your user experience and collect information about your use of the Site. Cookies may track your IP address, browser type, session ID, and browsing behavior. You can adjust your browser settings to decline cookies, but this may limit your ability to use certain Site features.
Changes to This Policy
FractLab reserves the right to modify this Policy at any time. Any changes will be posted on this page, and your continued use of our Site and Products constitutes acceptance of the revised Policy.
Contact Us
For questions or concerns regarding this Policy or your Personal Information, please contact:
FractLab Privacy Team
support@fractlab.com
Last Updated: November 17, 2024
